We are pleased to tell you about some important changes to our health centre that will further enhance the quality of healthcare we provide our patients.
The ManageMyHealth? Patient Portal is a secure website which receives your personal health information uploaded from the medical centre's computer system. It can also be used to store other health-related information which may not be recorded, such as other treatments you have received, or other medications that you may be taking.
You can access your personal health information from any internet device at anytime, anywhere in the world.
The patient portal will allow you to save time and take care of some of your health needs online. Some of the services offered by the portal are:
You will have more control of your health by having better access to your health information and closer involvement in health care decisions that affect you.
Talk to one of our team members about registering.
Another change you will notice is that the reception area will become less frantic and more controlled. The removal of phones ringing at reception will allow our reception team to focus solely on patients at reception without having to juggle this with phones ringing.
have highly experienced staff in Hamilton who will manage all phone calls into
the medical centre. The Patient Access Centre is part of our team. When you
contact us, our team will establish the purpose of your call to see if your
query can be managed over the phone or if a face-to-face appointment is
required with your GP or nurse. This means you may have faster or simpler
resolutions for queries such as prescriptions or test results. It also helps
the medical centre to be more prepared and have the information they need
before your next consultation.
This will free up staff at the medical centre to spend more time with those patients that need it.
be aware that if you need more urgent help on the day, your call will still be
transferred through to a nurse as per usual. The nurse will then decide the best and
quickest course of action for you. Contact with all of our team is completely
secure and you remain in control of your health care journey and how you
interact with us.
We also have a new and exciting role here at the medical centre. The medical centre assistant is a new role that will support the clinical team by completing some of the non-clinical tasks normally done by nurses. This can include checking your height, weight, blood pressure as well as ordering stock and sterilising equipment.